Payment-managed subscriptions
For the current payment-provider flow, a downgrade does not replace your current paid access immediately. The current plan stays active until the end of the paid billing period, and the lower plan begins at the next renewal date after confirmation.
Seat guard
A downgrade is blocked if the target plan supports fewer accounts than the number of seats currently in use. Remove members first when necessary.
Minimum active period
payment-provider-managed downgrades can be subject to a configured minimum active period. If the account is not yet eligible, Send Listy blocks the downgrade and tells you when it becomes available.
Manual subscriptions
Manually managed plans do not contact the payment provider for a downgrade. The user submits a downgrade request, the current plan stays active, and a Send Listy administrator reviews the request before any manual plan change is applied.
