Account, Plans & Payments

Failed Renewal and Grace Period

Understand what can happen if an automatic subscription renewal fails.

Updated: September 22, 2026

Overview

Send Listy has a subscription lifecycle for failed automatic renewals. Failure does not use the same lifecycle as an intentional Cancel at Period End request.

Grace

When the paid period ends after a failed automatic renewal, the subscription can enter a grace state. During grace, the plan remains effective until the configured grace period ends.

After grace

If the subscription is not recovered, the lifecycle can move to expiry. My Plan can display the current renewal state, including Payment grace period when applicable.

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