Ready Business โ Crisis Communications Checklist: 14 Items
Prepare accurate emergency updates for employees, families, customers, vendors, and local authorities.
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๐ก๏ธ Prepare Before an Emergency
Notes: Save your city or county emergency management contact and follow current instructions.
Save your city or county emergency management contact and follow current instructions.
Notes: Agree on a meeting point or short check-in message; keep contact information private.
Agree on a meeting point or short check-in message; keep contact information private.
Notes: Confirm safe water, medicines, and a charged radio or phone are accessible.
Confirm safe water, medicines, and a charged radio or phone are accessible.
Notes: Set clear authorization for public statements.
Set clear authorization for public statements.
Notes: Respect privacy and contact preferences.
Respect privacy and contact preferences.
Notes: Cover closure, safety, service changes, and next update time.
Cover closure, safety, service changes, and next update time.
Notes: Know required notifications and legal obligations.
Know required notifications and legal obligations.
โ ๏ธ Respond Safely When Needed
Notes: Use approved information and avoid speculation.
Use approved information and avoid speculation.
Notes: Include website, email, voice, SMS, and alternatives.
Include website, email, voice, SMS, and alternatives.
Notes: Do not contradict protective orders.
Do not contradict protective orders.
Notes: Correct errors promptly through official channels.
Correct errors promptly through official channels.
๐ Recover, Maintain & Review
Notes: Tell audiences when the next facts will be available.
Tell audiences when the next facts will be available.
Notes: Apply organizational retention and privacy rules.
Apply organizational retention and privacy rules.
Notes: Practice before the next disruption.
Practice before the next disruption.
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How to Use This Checklist
Prepare accurate emergency updates for employees, families, customers, vendors, and local authorities.
Follow current alerts and instructions from local officials. Hazards, climate, geography, access requirements, and household needs can change which actions are appropriate.
Important Safety and Scope Notes
This practical checklist is an independent, English-language adaptation of the Ready.gov preparedness topic. It does not reproduce FEMA publications and is not endorsed by FEMA or any U.S. government agency.
Use this checklist to organize preparations and recovery tasks. In an active emergency, follow the latest official instructions rather than relying on a static checklist.
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Open a related checklist for supporting tasks and household planning.
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