Send ListyHelp Center
Troubleshooting

Troubleshoot Add list by AI

Fix invalid JSON or missing-item errors when importing a structured list through Add list by AI.

Updated: September 22, 2026

Invalid JSON

Check that you copied complete valid JSON. Send Listy can remove an outer fenced JSON code block before parsing, but the content inside the block still has to be valid JSON.

Missing items array

The imported list object must contain an items array. If the AI output uses a different structure, ask the AI tool to regenerate the list in the required JSON form.

Preview first

Use Preview to verify the parsed list name, type, item count, and content before selecting Use this list.

← Back to Help Center

Keep exploring

A Deleted List Reappeared or Is Still VisibleUnderstand the expected Send Listy deletion behavior and what to check when an old list is still visible.Read guide → A Home Section Is Missing or Cannot Be ReorderedCheck whether the section is administrator-approved, locked, hidden by your personal preference, or excluded from the published Home layout.Read guide → A Plan Change Is UnavailableCheck seat usage, downgrade timing, account state, and payment-management type when an upgrade or downgrade cannot continue.Read guide → A QR Code Opens an Old or Wrong LinkRegenerate the QR code after the underlying Send Listy sharing link changes.Read guide →
Send Listy