Troubleshooting

Troubleshoot Video Tutorials

Check language, topic filtering, navigation settings, and browser-local progress when the tutorial viewer does not show what you expect.

Updated: September 22, 2026

Check the active language

The Video Tutorials library follows the active Send Listy language. When an exact video variant is unavailable, the configured fallback path can be used and the viewer can label the fallback video language.

Check the topic filter

The topic chips filter by the Topics actually assigned to tutorials. Switch to All if a tutorial is hidden by the current topic filter.

Remembered progress

Remembered tutorial ID and playback time are stored in the current browser when that feature is enabled. They are not documented as account-synced progress.

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